Biography

I have a nine-year background in delivering training and technical writing solutions that streamline business processes, driving efficiency and productivity. By incorporating web-friendly, interactive software such as Dreamweaver and Captivate, I successfully engage learners in a media-rich environment. Our award-winning, inter-departmental training team at Boeing cut development time by 70% to meet First Flight deadlines, lightening subject expert workloads. I also spearheaded the continuing integration of several isolated training groups within Flight Test, facilitating the shared use of resources.

Cultivating business partner relationships as a project coordinator for more than 30 writers, I grew writer billability and improved metrics. Our department was in the top quartile for cost efficiency. My productivity increased 25% and I was able to take on billable work after streamlining the department's workflow and creating a Sharepoint web site with FAQs, tutorials and resources that boosted writers' self-sufficiency.

As a technical writer and instructional designer, I reach diverse audiences and translate complex concepts to expert and novice users alike. By synthesizing information from several sources, I produce thorough yet targeted content that achieves instructional goals and improves employee performance.

Through my varied background in journalism and research, I have mastered portable skills such as guiding interviews toward my objectives, proactively seeking and seizing work opportunities, working independently, and evaluating information.

Key skills

• critical thinking and analysis
• multimedia software (Captivate, Dreamweaver, HTML, CSS, XML)
• office software (MS Office, MS Project, Visio, Power Point, Acrobat Pro)
• instructional design methodology (ADDIE, Langevin)
• writing and editing
• project coordination
• web design and document formatting
• business partner relationships
• subject matter expert interviewing