portrait of Kristin

Kristin Fiore

Instructional Designer

I'm a Seattle-based veteran training developer who's spent a dozen years mastering end-to-end curriculum development — from needs analysis and storyboarding to implementation and KPI metrics. I'm fascinated by the opportunities evolving technologies provide, and I use multimedia and interactivity to spice things up. My courses are often technical, and I have cloud domain knowledge, but I've also developed courses around soft skills and business operations.

Resume  |  LinkedIn

I'm a lifelong learner and curious about everything (see for yourself). Diving into new topics and technologies is even more fun when I can help others learn. Writing, journalism, and web design are long-time hobbies (and former jobs). They're great assets when interviewing SMEs, researching subjects, crafting content, and designing courses. I've developed online, classroom, and blended courses for Microsoft, Boeing, Amazon, Oracle, and small businesses. My trainees include thousands of customer service reps, IT admins, and engineers around the globe. I have a master's in Library and Information Science, which focused on the integration of technology into online research — something I'm still passionate about and incorporate into my work.

Methodology and Philosophy

There's so much vying for our attention today. Adult learners demand engaging training that's easy to access, digest, and apply to their roles. The days of five-hour PowerPoint extravaganzas have given way to mobile, interactive, media-rich microlearning. I prefer a blended approach that provides the best environment and modality for each topic — classroom discussion, games, and roleplaying; and online simulations, self-paced modules, and video. The world of course creation is equally fast-paced, and requires an agile, iterative development method that allows for ambiguity and shifts in content, scope, and schedule. ADDIE has its place, but the SAM and Agile models allow for continual updates and adjustments.

Click for list of software I use

Training Development: Articulate Storyline 3 and 360, Adobe Captivate 2019, Camtasia, Adobe Connect. Longer ago: Adobe Presenter, Articulate Quizmaker. Cornerstone LMS.

Multi-media: Audacity, Gimp, Photoshop. Longer ago: Final Cut Pro, Microsoft Movie Maker, iMovie

Web Design: BlueGriffon, Visual Studio Code, Dreamweaver. I use Bootstrap 4, HTML5, CSS3, and can steal and tweak JavaScript.

Office: JIRA, Microsoft 365 (Office, Outlook, OneDrive, Excel, SharePoint, Word, PowerPoint, Teams, OneNote), Skype, Zoom, Visio. Google programs (Sheets, Drive, Docs, Pages).


This top row contains samples that are not for work projects. They were created as short demos to illustrate Storyline and scenario-based learning.
Click each image to view demo.

Created in Storyline 360. A five-minute demo I created in two days for a job interview -- how to use my favorite app. I chose Duolingo. Contains audio.

Created in Storyline 360. A seven-minute, scenario-based example of soft-skills training on communication types. Demo created for portfolio.

Created in Storyline 360. A sample of scenario-based questions with customized feedback and scoring. Simplified behavioral interview example for demo purposes.

The next two rows contain courses and other materials for Oracle Cloud Infrastructure, or OCI (2019-2020). Because the courses themselves are proprietary and restricted, I don't have the course itself, but a PDF overview with screenshots. All courses were developed in Captivate 2019. All contain scripted audio and captions, animation, interactivity, scenario-based learning, and knowledge checks.

Ops Essentials
Three-course set about key operations concepts and processes. First required courses for all OCI employees.

Introduction to DevOps
DevOps concepts explained for onboarding teams who were having issues with compliance and understanding.

OCI Core Services
Introduction to architecture, tools, processes, and troubleshooting for networking and compute services.

OCI TechOps Learning Path
This is a learning path I created on the Degreed platform for instructional designers onboarding to our team.

Sample Assessment
This is a sample assessment for the OCI Ops Essentials: Change Management course.

Advanced Captivate Tutorial
This is one of several advanced tutorials I created for Captivate. This one explains how to use Advanced Actions and other tricks to create a drag-and-drop exercise with multiple attempts (not an automatic function for Captivate).

These are older examples of instructor-led courses for Microsoft.

Complete 80-page ILT on navigating Microsoft online forums. Forums obsolete, so permission to use granted (pdf).

An excerpt from an ILT course on customer service agent white glove call-downs (pdf).

All materials copyright 2020 by Kristin Fiore.