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Principal
Instructional Designer

Engineering Enablement

Welcome

My work focuses on technical enablement for complex engineering environments where platforms, tools, and processes evolve quickly. I translate dense architecture, workflows, and Ops practices into clear, engaging training engineers can actually use.​ Large-scale programs are a core part of my work. These initiatives integrate courses, interactive scenarios and exercises, runbooks and operational playbooks, video, hands-on labs, and VILTs into cohesive systems that support real engineering workflows. They often support key strategic priorities, such as platform adoption, the DevOps ecosystem, organization-wide engineering onboarding, and partner enablement. I am at my best in "messy" environments: navigating ambiguous requirements, maximizing limited SME availability, and meeting aggressive timelines. Beyond content, I define the program architecture, selecting the delivery ecosystem, designing the modular structure, and integrating my AI-assisted workflows to ensure complex material is scalable and highly usable. The work shown here reflects that approach.

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Core Capabilities

â–¶  Engineering Onboarding &

       Technical Curriculum

Cloud infrastructure, DevOps, incident management, and certification development for engineer audiences

â–¶  Technical Production & Platforms

Articulate 360 (Rise, Storyline), Camtasia
Captivate, HTML5, CSS3, Bootstrap, LMS platforms and SCORM deployment

â–¶  AI-Integrated Development

       Workflows

Applying AI to accelerate content analysis, scenario creation, assessment design, and technical training production

â–¶  Media & Communication

Technical video scripting and production, executive and cross-functional technical communication

Portfolio

Sample some of my work over the last 12 years.

Password Required

This is a limited portfolio. For additional content,

contact me for a link and password.

Videos

New Hire Technical Onboarding

Rise (2024 - 25)

Overview of an extensive 40-50 hour onboarding course required for all new Oracle Cloud Infrastructure engineers.

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AI in Action: Create a Technical Landscape

Camtasia, Adobe Audition (2025)

One of 40 videos I made for Oracle-wide initiative to boost employee AI adoption. Team made 166 videos from Nov '25 - Feb '26, with 140k+ views and 100k+ viewers as of March '26.

Oracle Alloy Branding Introduction

Camtasia, Adobe Audition (2023)

Video introducing the Branding service within Oracle Alloy, a comprehensive cloud platform that partners can resell. Entire Branding course (Power Point) is below in Other Projects.

Oracle Home Regions

Camtasia (2023)

​Video that explains the importance of home regions (primary server location) to Oracle’s elite customers who are also partner resellers through the Oracle Alloy platform.

NOC Escalations

Rise, Storyline, Camtasia, Audacity (2024)

​Overview of the Network Operations Center Escalations course, which prepares Oracle Cloud Infrastructure on-call engineers for high-impact troubleshooting.

AI in Action: Jira/Confluence Integration

Camtasia, Adobe Audition (2025)

AI in Action video about how to connect your developer environment (IDE like VS Code) to Jira and Confluence through Oracle Code Assist on Cline.

NOC Escalations Bridge Call

Storyline, Camtasia, Audacity (2024)

Simulated Zoom call with on-call engineers and the incident commander of a high-severity hacker attack (part of the course above). 

Oracle Cloud Assist

Camtasia (2025)

Video that provided the narrative scenario (creating an oxygen-monitoring script for a damaged spaceship) for a tutorial on Oracle Cloud Assist, an AI-powered coding tool.

Storyline

Duolingo Tutorial

Sample created over a weekend on how to use the Duolingo language-learning app. (2019)

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Four Types of Communication

This is part of a lesson from a course on Communication. No sound in this sample. (2018)

Other Projects

Microsoft Partner Support Community ILT

This training teaches customer service agents how to support Microsoft’s Gold-level partners. The guide comes in two forms — the hidden text is visible to instructors but not students. (2014)

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Change Management Assessment

​This is a 15-question assessment, with a variety of question types and custom feedback, for a course that is part of Operations Essentials (FYI, certification questions are highly restricted at Oracle and not included in the portfolio). (2022)

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Premera Job Aid

This extensive desk reference guides Premera employees in how to use the Payment Bundle Administration tool, including interface layout, definitions, processes, and dependencies. (2020)

© 2026 Kristin Fiore

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